The accessibility to the customer and technical support that a cloud website hosting company offers will tell you a lot for the services they supply too. If you can use only e-mail messages and / or tickets, you have most probably come across a reseller and not the website hosting provider. When this is the case, you'll have to wait for a few days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for extra assistance. If the provider can provide various options for communication with short response time available at any moment, they're most likely the top provider, not just a reseller. Which means that you will take advantage of timely assistance and top-notch support since they will have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it is generally better to be able to communicate with your hosting company right away using your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

All of our Linux cloud website hosting packages come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our solutions before you make an order or you're a current customer and you have a question or a issue, you can contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more technical matters or any troubles which need additional time to research and fix. In contrast to many other web hosting service providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, thus no matter what your problem is, it will be resolved timely and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you can benefit from our 24/7 tech support services even on public holidays. Your websites will be available at all times and so will we. With plenty of communication options, you're able to pick the best method to get in touch with us and learn more about our solutions if you don't have an account yet, or ask for assistance in case you are already one of our customers. You will be able to give us a call, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour answer time warranty, even though it hardly ever takes more than 20 mins to get assistance irrespective of the complexity of the problem. Using our customer and technical support services, we are there for you anytime you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting packages, you will not have to wait for more than an hour so as to receive assistance for any situation that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open through your billing Control Panel or e-mail messages that you send to our tech support team. We have local telephone numbers in a couple of countries globally and a live chat service where we will help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the different means of communication, so whatever your question or issue is, there'll always be someone to help you in a timely manner. If you need help with third-party software, that you cannot set up or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum response time warranty, you will benefit from timely support when you buy a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that if you open a ticket via your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the perfect option when the issue in question needs more time to be solved or in case it needs to be forwarded to our admins, because it's easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.